Details about the Hockeydog.co.uk returns policy and how to arrange a possible return.
If you are not satisfied with the items you have purchased from hockeydog.co.uk or if they do not fit correctly, you are able to return the item to us for refund within 30 days of the purchase. This is provided that the items are unused and are in their original packaging.
Shipping costs to return the goods to hockeydog.co.uk are non-refundable. Please complete our returns form, which is enclosed with your goods and email it to firstname.lastname@example.org. You may also make a return by visiting us in store.
The returned items remain your responsibility until they are received by us. Once received we will check the condition of the items and either dispatch a replacement product or issue you a refund if you so wish. All refunds are credited to the method of payment originally.
In the unlikely case that we had shipped you the incorrect items, we will cover return postage costs and send you the correct item. Please contact us via the ‘contact us’ tab before returning the item.
If you are returning skates, skates that have been oven baked or ground prior to shipping are exempt from being returned. If you purchase skates on line, or in store, and request for them to be oven baked or have a skate grind, they will be exempt from return, you will not be able to return or exchange these goods.
If you believe an item to be faulty please contact us using the ‘contact us’ tab to discuss the situation.
2a Treelyn Park
Welbeck Way, Woodston
We recommend that you use a tracked and signed for service when returning any goods.